2023 Environmental, Social and Governance Report
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2023 Environmental, Social and Governance Report|
A Sustainable
Vision Forward
A Message From Our President & Chief Executive Officer

At ONE Gas, our mission is to deliver natural gas for a better tomorrow, which includes continuous improvement and being part of a sustainable energy future.

As one of the country’s largest natural gas distribution companies, we take pride in delivering the affordable, reliable natural gas our 2.3 million customers depend on each day.

From cooking food and warming homes to powering manufacturing and fueling transportation, natural gas plays an essential role in our economy and supports a high quality of life in our communities now and will continue to be essential well into the future.

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2022 Highlights
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Emissions Reduction

48% reduction in emissions due to leaks from mains and services from a 2005 baseline.

A Culture of Safety
Safety is our No. 1 Core Value. It drives our actions and sustains our culture. Safe driving, personal injury prevention and public safety are essential aspects of our daily work. Our training, processes and procedures are designed to reduce the risk of incidents or harm to our employees, customers and communities.

We regularly rank in the top quartile for similar-sized local distribution companies for all three personal safety metrics tracked by the AGA: Total Recordable Incident Rate (TRIR); Days Away, Restricted or Transferred (DART); and Preventable Vehicle Incident Rate (PVIR).

ONE Gas has had zero work-related fatalities since its founding in 2014.
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Environmental Sustainability
ONE Gas and our assets will be essential in realizing a carbon-neutral energy future. We have implemented practices, procedures and strategies to provide long-term safe, reliable and affordable natural gas service.
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Social Responsibility
Social responsibility begins with fostering a safe, ethical, inclusive and diverse culture. ONE Gas employees care about one another as much as they do our customers and the communities where we live and serve.
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We are committed to providing stakeholders with lasting value and clean energy transition solutions. Our commitment to sustainability aligns with our company mission — to deliver natural gas for a better tomorrow. This mission influences our business strategy and guides our decision-making, including our goals and targets related to ESG matters.
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Benefits of Natural Gas

Natural gas is an affordable, reliable and efficient choice to achieve a low-cost, lower-emissions future. Learn more about these benefits and more at playbook.aga.org.


More than one new residential customer signs up for natural gas every minute, and approximately 80 businesses initiate natural gas service every day.


Emissions from the natural gas distribution system have declined 69% since 1990 due to infrastructure upgrades, energy efficiency programs and investment in innovative new technologies.


With 2.6 million miles of pipelines, natural gas is available when you need it most. Through natural disasters and extreme weather events, our underground delivery system provides reliable energy our customers can rely on.


Natural gas meets 32% of all energy demand in the United States. It arrives more efficiently in homes and businesses, with only an 8% energy loss from its source, compared to electricity, which has more than 60% energy loss.


United States households using natural gas for heating, cooking and clothes drying save an average of $1,068 yearly compared to homes using electricity for the same activities.


Natural gas fuels our economy in many ways, including providing more than 4.1 million jobs connected to the natural gas industry.

Customers' Choice for Reliability

Our customers depend on resilient, affordable natural gas in a variety of ways. Take a look at a few ways natural gas plays a critical role in economic growth and quality of life in Kansas, Oklahoma and Texas.

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Pratt, Kansas
Customer: Pratt Energy

Pratt Energy is a fuel ethanol producer, turning corn and milo into fuel since 2013. Natural gas is a critical part of Pratt Energy’s distillation process. It powers the plant’s steam boilers, turbine generator and distilled grains dryer – all of which help Pratt Energy be part of a thriving local agriculture community. The efficiency and reliability of natural gas allow Pratt Energy to power steam boilers 24 hours a day resulting in cost and energy savings.
Tulsa, Oklahoma
Customer: The Bama Companies

The Bama Companies is a leading producer of baked goods for many national quick service restaurants. These restaurants rely on Bama’s biscuits, pies and pancakes to feed millions, and Bama relies on natural gas to fuel its operations. Bama makes 2 million biscuits a day, an impossible feat without natural gas. A sustainable and affordable fuel, natural gas helps create a high-quality, low-cost product with fewer emissions compared with other forms of energy.
El Paso, Texas
Customer: Sun Metro

Sun Metro is El Paso’s public transportation provider, serving over 4 million customers in the area. Sun Metro converted its entire fleet of over 300 buses to be fueled by compressed natural gas (CNG), a clean-burning alternative to traditional motor fuels. These CNG vehicles have helped the city of El Paso reduce emissions and improve its air quality while saving millions in fuel costs.
About ONE Gas

ONE Gas, Inc. (NYSE: OGS) is a 100% regulated natural gas utility. Headquartered in Tulsa, Oklahoma, the company is included in the S&P MidCap 400 Index and is one of the largest natural gas utilities in the United States. We provide natural gas service to approximately 2.3 million customers in Kansas, Oklahoma and Texas. We own and operate approximately 65,000 miles of distribution and transmission pipelines across our service territory. ONE Gas is committed to providing safe, affordable and reliable energy while helping to build a sustainable energy future.

Our Divisions
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