ONE Gas has also taken steps to support our customers through the COVID-19 pandemic. We connected them to community resources to ease pandemic-related financial burdens, such as the Salvation Army’s Share the Warmth program and the Low-Income Home Energy Assistance Program (LIHEAP/LIEAP).
We leveraged technology to transition more than half of our 3,700 employees to a remote working environment in only three days. We implemented social distancing and hygiene guidelines for those essential workers who remained in the field and provided new personal protective equipment for added safety. Our customer service representatives and technicians asked safety-related questions before entering a customer’s home or business to limit the spread of COVID-19 while we continued to provide essential services.
In recent years, we have focused on improving the resilience of our system to be better prepared for events like the winter storm.
We completed 19 projects that provided new transmission and distribution supply points and 81 interconnections, reinforcement or regulation projects to reinforce our system.
There are no easy answers. The solution to these issues will involve active leadership, hard work and, most importantly, recognizing the different experiences everyone faces. To build a better tomorrow for everyone, we are committed to listening, learning and leading change.
ONE Gas does not tolerate racism or discrimination in any form. We draw upon our Core Values to reinforce what we stand for: the value and voice of every person. Our company culture embraces inclusion and diversity and encourages collaboration and feedback.
In 2020, we leaned on our culture of inclusion by hosting listening sessions between our chief executive officer and employees representing our seven employee resource groups (ERGs), as well as employees who do not identify with or participate in our ERGs. The immediate goal of these listening sessions was to gain a deeper understanding of the experiences of our employees from their unique perspectives.
We are committed to operating safely and in an environmentally responsible manner.
We are accountable to the highest ethical standards and are committed to compliance. Honesty, trust and integrity matter.
We embrace an inclusive and diverse culture that encourages collaboration. Every employee makes a difference and contributes to our success.
We provide exceptional service and make continuous improvements in our pursuit of excellence.
We create value for all stakeholders, including our customers, employees, investors and communities.
Our customers depend on resilient, affordable, reliable natural gas in a variety of ways. From making the perfect cup of locally-roasted coffee to keeping homeownership affordable and helping businesses thrive, take a look at one of the ways natural gas plays a critical role for Texas community organizations like Austin Habitat for Humanity.