ONE Gas employees care about one another as much as they do our customers and the communities we serve. Here’s how we made a difference for our employees, customers and communities in 2020, and what’s next for 2021.
To build a better tomorrow for everyone, we have created a culture that embraces inclusion and diversity and encourages collaboration across our organization. The family-like environment and mutual respect make ONE Gas a special place to work. In addition to monitoring the diversity of our workforce across roles and leadership levels, we also require leaders to employ diverse teams when interviewing talent.
All employees are welcomed and encouraged to join ERGs, regardless if they identify as a member of the group’s constituency.
27% - Women in the workforce
35% - Individuals who identify as members of traditionally underrepresented racial and ethnic groups in the workforce
55% - Women and individuals who identify as members of traditionally underrepresented racial and ethnic groups in Engineering positions
48% - Women and individuals who identify as members of traditionally underrepresented racial and ethnic groups in IT positions.
Just as our employees take exceptional care of our customers, we strive to take exceptional care of them. ONE Gas is committed to fostering a culture of physical, financial, emotional and social well-being that supports all aspects of employees’ lives.
Our well-being programs and benefits take a holistic approach to inspire employees to make healthy personal and professional lifestyle choices.
In 2020, we achieved a 93.5% overall satisfaction score on the 2020 ONE Gas Customer Relationship Survey, and 92.5% indicated that we were "easy to do business with" (2020 MSR relationship survey). Our 2020 Contact Center Survey also showed that 91% of customers were satisfied.
We help build stronger communities and create a better quality of life for our employees, customers and the communities we serve.
In 2020, the ONE Gas Foundation gave a total of $1,362,334 through 48 grants.
Our customers depend on resilient, affordable, reliable natural gas in a variety of ways. From making the perfect cup of locally-roasted coffee to keeping homeownership affordable and helping businesses thrive, take a look at one of the ways natural gas plays a critical role for Oklahoma businesses like Eote Coffee.