2022 Environmental, Social and Governance Report
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2022 Environmental, Social and Governance Report|
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Making a Difference
A Safe, Ethical, Inclusive & Diverse Culture
Social Responsibility
Social responsibility begins with fostering a safe, ethical, inclusive and diverse culture. ONE Gas employees care about one another as much as they do our customers and the communities where we live and serve. Here’s how we made a difference for our stakeholders in 2021.

We have seen firsthand how an inclusive work culture, where all viewpoints are welcome, creates an engaged and high-performing workforce and an environment where top talent wants to work. Here’s how we made a difference for our stakeholders in 2021.
Social Responsibility
Inclusion & Diversity

Our mission for Inclusion & Diversity is to strengthen a sense of belonging for every stakeholder of the ONE Gas family where every individual makes a difference and contributes to our success in delivering natural gas for a better tomorrow. The Five Pillars of our Inclusion & Diversity Plan include:

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education-awareness
Education & Awareness

Developing leader training to promote awareness and understanding of blind spots and their impact on leadership

Benchmark Workforce Demographics

ONE Gas’ workforce demographics closely resemble the ethnic breakdown of the three states in our footprint when compared with U.S. Census data for 2021.

Caring for our Customers

In today’s fast-paced world, every minute counts. We strive to help our customers quickly find solutions to their needs and look for innovative ways to make it easy to do business with us.

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satisfaction
93.4%

overall satisfaction score on the 2021 ONE Gas Customer Relationship Survey

Giving Back to Our Communities

The ONE Gas Foundation is an independent 501(c)(3) organization that focuses on education and workforce development, community engagement and disaster recovery, and community collaboration and development within our service territory.

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grants
$3.6 million

Contributed in ONE Gas Foundation grants, corporate sponsorships and community giving