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2021 Environmental, Social and Governance Report|
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Making a Difference - Social Responsibility at ONE Gas
Fostering a Safe, Ethical, Inclusive & Diverse Culture
Making a Difference
Social responsibility begins with fostering a safe, ethical, inclusive and diverse culture.

ONE Gas employees care about one another as much as they do our customers and the communities we serve. Here’s how we made a difference for our employees, customers and communities in 2020, and what’s next for 2021.
Inclusion & Diversity
We’ve seen firsthand how an inclusive work culture, where all viewpoints are welcome, creates an engaged and high-performing workforce and an environment where top talent wants to work.

To build a better tomorrow for everyone, we have created a culture that embraces inclusion and diversity and encourages collaboration across our organization. The family-like environment and mutual respect make ONE Gas a special place to work. In addition to monitoring the diversity of our workforce across roles and leadership levels, we also require leaders to employ diverse teams when interviewing talent.
Inclusion & Diversity
Employee Resource Groups
Employee Resource Groups
In addition to connection and collaboration, ERG’s help us recruit diverse talent, share valuable education on diverse topics, provide professional and leadership development opportunities for members and promote community involvement.

All employees are welcomed and encouraged to join ERGs, regardless if they identify as a member of the group’s constituency.
Workforce Diversity
Our 2020 workforce diversity statistics show:

27% - Women in the workforce

35% - Individuals who identify as members of traditionally underrepresented racial and ethnic groups in the workforce

55% - Women and individuals who identify as members of traditionally underrepresented racial and ethnic groups in Engineering positions

48% - Women and individuals who identify as members of traditionally underrepresented racial and ethnic groups in IT positions.
Workforce Diversity
Wellness at ONE Gas

Just as our employees take exceptional care of our customers, we strive to take exceptional care of them. ONE Gas is committed to fostering a culture of physical, financial, emotional and social well-being that supports all aspects of employees’ lives.

Our well-being programs and benefits take a holistic approach to inspire employees to make healthy personal and professional lifestyle choices.

Caring for Our Customers
We strive to help our customers quickly find solutions to their needs and look for innovative ways to make it easy to do business with us. Our digital tools, like our free mobile app, website and text alerts, help customers pay bills, view payment history and schedule service from the convenience of their preferred device.

In 2020, we achieved a 93.5% overall satisfaction score on the 2020 ONE Gas Customer Relationship Survey, and 92.5% indicated that we were "easy to do business with" (2020 MSR relationship survey). Our 2020 Contact Center Survey also showed that 91% of customers were satisfied.
Caring for Our Customers
Supporting Our Communities

We help build stronger communities and create a better quality of life for our employees, customers and the communities we serve.

Slide 1 of 5
grants
$1,362,334

through 48 Foundation Grants

Foundation Grants
Foundation Grants
The ONE Gas Foundation is an independent 501(c)(3) organization that focuses on education and workforce development, community engagement and disaster recovery, and community collaboration and development within our service territory.

In 2020, the ONE Gas Foundation gave a total of $1,362,334 through 48 grants.
A Sustainable Choice

Our customers depend on resilient, affordable, reliable natural gas in a variety of ways. From making the perfect cup of locally-roasted coffee to keeping homeownership affordable and helping businesses thrive, take a look at one of the ways natural gas plays a critical role for Oklahoma businesses like Eote Coffee.