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2021 Environmental, Social and Governance Report|
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Our Path to a
Better Tomorrow
Our path to a better tomorrow
A Message From Our President & CEO

ONE Gas continues to build on our legacy of safely delivering reliable and affordable natural gas to our customers. We are committed to a clear mission – to deliver natural gas for a better tomorrow.

Part of a better tomorrow means providing an energy source to our customers that improves the quality of life in our communities and helps local economies thrive. Delivering a sustainable energy future requires both a sharp focus on reducing environmental impact and ensuring the resiliency and reliability of our delivery systems. ONE Gas plays a critical role in meeting the peak energy needs of our customers and does so at a competitive price – approximately 3.5-to-1 compared with the alternative of electricity in our service areas.

Reducing and offsetting our methane emissions is part of our short-term and long-term business strategies. Our ONE Gas Environmental, Social and Governance (ESG) Steering Committee has diligently worked to enhance disclosures around ESG initiatives, expand metrics and targets and provide quality data and reporting transparency. This group also ensures that we are aligned in our vision and commitments across the company.

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Just Announced!
New ESG Goal for Emissions Reduction

By 2035, ONE Gas expects to achieve a 55% reduction in emissions due to leaks from its distribution pipelines, measured from a 2005 baseline and accounting for projected system growth. ONE Gas expects to achieve this goal primarily through its vintage pipeline replacement and protection program.

2020 Highlights
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Emissions Reduction

41% estimated reduction in Scope 1 CO2e emissions associated with the replacement and protection of distribution mains and service lines by 2025 (from 2014)

Helping Our Employees and Communities Through Challenges
In a year of unprecedented challenges, our Core Values — Safety, Ethics, Inclusion and Diversity, Service and Value — guided our emergency response and inspired us to help our customers and communities in new ways. Our core values guided our response to the COVID-19 pandemic, Winter Storm Uri and racial justice issues in the communities we serve.

ONE Gas has also taken steps to support our customers through this challenging time. We connected them to community resources to ease pandemic-related financial burdens, such as the Salvation Army’s Share the Warmth program and the Low-Income Home Energy Assistance Program (LIHEAP/LIEAP). In line with regulatory guidance, we suspended disconnects so customers would continue to have safe and reliable service as they adjusted to the pandemic’s impact on their lives.
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Caring For Our People
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COVID-19 Response

We launched a multitiered response and safety plan using guidelines from CDC, OSHA and third-party experts.

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Winter Storm Uri

For seven long days, employees worked around the clock through adverse conditions to provide natural gas.

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Listening & Leading Change

Events yielded a new focus on racial justice issues across our country and in our communities.

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Safety & Resiliency
Safety is our number one Core Value and at the foundation of everything we do. Our 3,700 employees drive our safety culture and are committed to a goal of zero harm. Here’s a summary of the progress we’ve made on our culture of safety, system resiliency and cyber and physical security in 2020 and what to expect next.

ONE Gas regularly ranks in the top quartile for similar-sized local distribution companies for all three personal safety metrics tracked by the American Gas Association (AGA) – Total Recordable Incident Rate (TRIR), Days Away, Restricted or Transferred (DART) and Preventable Vehicle Incident Rate (PVIR).
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Recognized for Safety Excellence
ONE Gas regularly ranks in the top quartile for similar-sized local distribution companies for all three personal safety metrics tracked by the American Gas Association (AGA) – Total Recordable Incident Rate (TRIR), Days Away, Restricted or Transferred (DART) and Preventable Vehicle Incident Rate (PVIR).
Recognized for Safety Excellence
Environmental Sustainability
ONE Gas is committed to meeting our customers’ needs for affordable, reliable and lower-emission energy while engaging in responsible environmental stewardship. To protect our planet for a better tomorrow, we are reducing emissions released from our system through pipeline replacement and system integrity projects, public awareness, end-use energy conservation programs and exploring new technology to take us into a low-carbon future.

We are looking at using our existing assets and technology to expand renewable natural gas capture from agriculture, waste-water treatment plants and landfills. We’re also participating in research studies exploring the use of hydrogen production and blending in our systems.
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Tightening and Modernizing Our System Reduces Emissions
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Pipeline Replacement

Between 2021 and 2025, we expect to replace approximately 900 miles of vintage pipeline materials.

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Making a Difference
Social responsibility begins with fostering a safe, ethical, inclusive and diverse culture. ONE Gas employees care about one another as much as they do our customers and the communities we serve. We’ve seen firsthand how an inclusive work culture, where all viewpoints are welcome, creates an engaged and high-performing workforce and an environment where top talent wants to work.

To build a better tomorrow for everyone, we have created a culture that embraces inclusion and diversity and encourages collaboration across our organization. Here’s how we made a difference for our employees, customers and communities in 2020, and what’s next for 2021.
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Making A Difference

Social responsibility begins with fostering a safe, ethical, inclusive and diverse culture.

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Inclusion & Diversity

We’ve created a culture that embraces I&D and encourages collaboration across our organization.

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Corporate Governance & Oversight
Our governance practices and policies reflect a solid commitment to ONE Gas shareholders, employees and the community. We are committed to the highest ethical standards in everything we do—honesty, trust and integrity matter.

Our Board has adopted best practices in corporate governance and a comprehensive code of business conduct and ethics that go beyond the NYSE listing requirements. Here’s a look at how we upheld our commitments to our stakeholders in 2020 and what’s next for 2021.
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The Benefits of Natural Gas

Natural gas is an affordable, reliable and efficient choice to achieve a low-cost, lower-emissions future.

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Partners with Renewables

Natural gas works together with renewables to create a more effective energy future.

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Reliable and Affordable

U.S. households average annual savings of $879 by using natural gas.

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Efficiently Meets Demand

Natural gas meets 32% of all energy demand in the U.S, and arrives more efficiently with only a 9% energy loss from its source.

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Preferred Choice

More homes and businesses in the U. S. use natural gas than ever before. Nearly 180 million Americans and 5.5 million businesses use natural gas.

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Proven Safety Record

America’s natural gas utilities invest $91 million every day in enhancing the safety of our 2.6 million miles of natural gas pipelines.

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Reduces Emissions

Natural gas has contributed to U.S. energy-related emissions declining to the lowest levels in nearly 25 years.

About One Gas
Our Divisions

ONE Gas, Inc. (NYSE: OGS) is a 100% regulated natural gas utility. Headquartered in Tulsa, Oklahoma, the company is included in the S&P MidCap 400 Index and is one of the largest natural gas utilities in the U.S. We provide natural gas service to approximately 2.2 million customers in Kansas, Oklahoma and Texas.

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